Using Robotics and AI to Reinvent the Insurance
Claims Process
Siatik assisted Tautona AI with Machine Learning consulting services
and a local billing
| The Challenge | The Solution | The Result |
| The mere fact of having an insurance claim increases the customer’s likelihood of switching from 22% to 41%. However, despite its strategic importance, the claims process remains outdated, labour-intensiveand bureaucratic. Claims are rarely finalised on the same day with the vast majority being settled in 48 hours or longer. | Tautona’s claims automation solution uses robotics and artificial intelligence (AI) to instantly approve or refer insurance claims for further investigation. Tautona delivers an instant AI-powered claims decision and communicates the result directly to the claimants. Tautona’s bot-farm is built on Google’s cloud platform which has industrial grade security and near unlimited scalability. | Cloud native platform provides unlimited flexibility to scale up operations and automate business critical processes Cut the costs ofprocessing claims by 80% and reduce the time to decide and settle a claim from 3 days to less than 5 minutes. |
This means that Tautona’s clients are not required to purchase, install, maintain and upgrade expensive on-premises equipment.Cloud native platform provides unlimited flexibility to scale up operations and automate business critical processes Cut the costs of processing claims by 80% and reduce the time to decide and settle a claim from 3 days to less than 5
minutes.
